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At Five Star Glass & Caulking, our goal is to provide you with a seamless, transparent shopping experience. To ensure that all orders are processed with a clear understanding of our policies, please review the following:
All our glass products are custom-made and cut to your specifications. Due to the nature of these products, once payment has been made and the cutting process begins, we do not accept returns or refunds for change of mind or incorrect measurements. Please ensure that the product details are checked thoroughly before completing your purchase.
We offer delivery either in person or via our team. Please inspect your items upon receipt to ensure they meet your expectations. If there are any issues or discrepancies, please contact us immediately so that we can resolve the problem promptly.
For larger glass orders, please contact us prior to placing your order to confirm that we can accommodate your specific needs. This will help us provide the best service possible.
If you require polished edges for glass thicker than 12mm, please contact us before placing your order to confirm the details and ensure the appropriate arrangements are made.
If, for any reason, we are unable to fulfill your order, we will contact you to arrange a refund. You will be notified of any issues or delays throughout the process.
We will contact you to confirm the scheduled delivery time for your order. Please ensure that you are available to receive your order at the designated time.
For any issues or inquiries, please feel free to contact us:
We are always available to address your questions and concerns and ensure a smooth shopping experience.
Fill out the form below and we will contact you as soon as possible!